![]() ![]() If the carrier marks the package as lost, your customer is also notified on the Progress Tracker page and an auto-refund is issued. If the package doesn't arrive by the new estimated delivery date, and it's identified as potentially lost, your customer is notified on the Progress Tracker page. You can view the latest status along with detailed information on the Orders page in merchant console. If a new estimated delivery date is available, it's included in the email. If a Buy with Prime shipment is delayed, your customer receives an email notification with a link to the order detail page where they can see the latest package status. Step 3 Search for the order you want to look up, then select the order ID to view the order details, including tracking information. Customers can view the same details from their order tracking page. If the order has shipped, you can choose Track shipment to see detailed tracking information for the order. This displays the status of your package with details about your shipment.įrom your Order details page you can check the shipping status under Item Status. Progress tracker showing the stage in the delivery process (Shipped, On the way, Out for Delivery, Delivered).Item status (On the way, Out for Delivery, Delivered, Delivery Attempted, Canceled, Held for pickup, Delayed, Delivery on Hold, May be lost).If their package is delayed in transit, a new estimated delivery date is included if available.Ĭustomers can monitor updates from the order tracking page, including: Customers can choose Track package in their tracking email to see their shipment status. In addition to standard tracking, it offers "delivery forecasts" that predict delivery times based on information provided by carriers.After a customer places an order and the package has shipped, you and your customer can track its status. The app is free, but to unlock all the tracking features in the app, you need to subscribe for $3 per year. ParcelTrack is available for iOS and Android and supports about 60 delivery services.The app is free but full access to all the app's features requires a subscription, currently $5 per year. One of the app's most intriguing features is its ability to automatically add estimated delivery dates to your calendar. Deliveries is available for iOS and Android and supports dozens of delivery services from all the major US domestic carriers, including Apple and Amazon Logistics.The app is free, but some features (including tracking more than three packages at a time) require a $3 per year subscription. Parcel is available for both iOS and Android and can track packages from 300 domestic and international delivery services including Amazon Logistics.Here are the most common thirds-party package-tracking apps: This is especially handy if you routinely work with FedEx, UPS, and other services outside of Amazon. The benefit of third-party apps is that they can aggregate tracking details for all the major delivery services in the same interface, so you can see at a glance the status of all your inbound (and outbound) packages without changing apps. While you can rely on Amazon's own order tracking tools to stay informed about your delivery details, you might consider using a third-party app instead. ![]() Items sold through Amazon Marketplace might sometimes lack tracking info because Marketplace sellers may not provide Amazon with tracking information. ![]() ![]() This will delay availability of tracking info. Occasionally there are logistical delays in updating the tracking database. Some kinds of shipments, such as Standard International, are not trackable and you will not see tracking info before delivery. When this happens, you might not have access to tracking info until very close to the delivery date. In some cases, such as when there's a very high shipping volume, the first scan for a package may not occur until it arrives at a regional hub near the destination.
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