![]() They tell me the Hilton central overbooks by 3-5 rooms expecting no shows and since we were later we got dropped. It’s the local university home coming and we have no room. So we land late as planned, and I have calls from them, return the call and they tell us it was a mistake and we have no room. The hotel confirmed and said it was in our file, I don’t know if this was done or not. Tuesday stay, we even called and confirmed with the front desk on Friday our plans which included arrival late, about 11PM on the Saturday. So my wife and I had reservations for a Sat. If traveling that way again, I will give this hotel another shot. I never asked for any kind of compensation, but she offered it to us with sincere apologies. I do want to emphasize, again, that this is a beautiful and well maintained facility, and in the end the Manager exercised her authority and did the right thing by us. So, I have given this a 3 star rating.had she not comped our room it would have been lower.if the kids had not been such a problem it would have been higher. Then, to our surprise, she comped our room. The manager then made profuse apologies, and stated that they had received numerous complaints throughout the night and that morning, and that she had personally spoken with the adult chaperones about the kids unruly behavior. We checked out 5 minutes later-the clerk at the desk pulled her manager over and said “These are the guests I just told you about”. At that point I headed up to the room to get the last of our bags. That I had spent $200 on a hotel room, and was entitled to a good nights rest. The clerk commented that they could not control what went on in their rooms-to which I replied that they should-it was THEIR hotel-and they should hold the adult chaperones responsible for the kids’ behavior. I stopped by the front desk and made a second complaint, describing the behavior and how poorly we had rested. They stepped out of my way, but it was clear they had been punching button and riding up and down. As I left the room with half our luggage the next morning, 5-7 of these kids were gathered in front of the elevator. But then the noise picked up again and continued until 2 in the morning. We called the front desk, and things seemed to quiet down for a while. ![]() The kids were unsupervised, running up and down the hall most of the night and banging around in their rooms. However, on the night of our visit, the hotel was housing several youth soccer teams on at least two floors of the hotel, one of them being the same floor as ours. The hotel itself is a beautiful property, and is very well maintained. As we are older, we wanted to break up the drive, and were hoping for a restful night. ![]() ![]() This was the half-way point for us on a long trip from the coast to the mountains. ![]()
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